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1. Who we are
1.1 We are Boughton Technical Media Ltd. We own and operate this website (the “Site’). Our contact details are given below. Please contact us if you have any questions or feedback about this policy.
2. This policy
2.1 This policy tells you how we deal with your “personal data” (that is, information about any identified or identifiable living persons). For the purposes of the General Data Protection Regulation, we are the data controller in relation to personal data collected by us. Please read on to find out what kinds of personal data we collect, how we use and protect it, to whom we disclose it and how you can access and rectify it or request that we stop processing it.
4. Personal and other data we collect
Information you give us
4.1 We collect and store the information which you give us through forms you fill in on the Site - such as your name, address, email address, phone number, and preferences - or when communicating with us by phone, email or in some other way. You can choose what information to give to us through these forms, but some of this information may be required to provide you with certain services or goods (for example, the billing or delivery address if you order from us). If you choose not to provide such information we will not be able to provide you with such services or goods.
Information we collect about you
4.2 We receive and store certain information automatically when you interact with us. Examples include connection information such as country and city, browser type and version, your operating system and platform, login details, the full URL clickstream to, through and from our site (including date and time), cookie number, activity on the Site including the pages you visited, searches you made, and products purchased.
5.2 Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the site owner or others. Session cookies are temporary cookies that remain in the cookie file of your browser only until you leave the site. They allow websites to link your actions during a browser session. Persistent cookies stay in the cookie file of your browser for longer (though how long will depend on the lifetime of the specific cookie). For further information on cookies, including how to use your browser to block them, visit: http://www.allaboutcookies.org/
5.3 We use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
5.4 By continuing to use our site you consent to use of the cookies outlined above.
6. Our legal basis for processing personal data
6.1 In line with the General Data Protection regulation, we have several legal bases for processing your personal data:
(a) Performance of a contract with you: for data which is needed in order to provide you with goods or services, we process the data in order to provide you with those goods and services:
(b) Consent: where you have provided consent (for example, by agreeing that we can contact you with offers and events you might be interested in), we will process the data on the basis of that consent;
(c) Legitimate interests: for the remaining data we collect, we process it in the legitimate interests of operating our business.
7. Data use
7.1 We use your personal data to provide our services arising from any contracts entered into between you and us and to provide you with the information, products and further services that you may request from us.
7.2 We use your personal data to help us communicate with you effectively should you try to contact us through the Site.
7.3 We may use your data to supply information about products and offerings which we believe may interest you, including products and services from other organisations.
7.5 We retain personal data from closed accounts in order to comply with legal obligations, enforce our terms and conditions, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations and take other actions as permitted by law.
7.6 We may access, remove, alter, store or otherwise use any personal data if we have reason to believe that it breaches our terms and conditions, or that such steps are necessary to protect us or others, or that a criminal act has been committed, or if we are required to do so by law or appropriate authority.
8. Data protection
We take all relevant precautions to protect personal data.
9. Disclosure of personal data
9.1 Credit and debit card details used to purchase though our online Shop are supplied direct to our payment processor, Stripe. We do not receive such information.
9.2 We allow access to your personal data by third parties only in so far as it is essential to provide the above services to you, such as couriers (to enable delivery of goods), website hosts and businesses which assist us in undertaking communications or monitoring our site.
9.3 In particular, we use a third-party provider, MailChimp, to deliver communications. This involves the transfer of your information to a country outside the European Economic Area (EEA), the United States of America. Your data is still protected as MailChimp have certified to the EU-U.S. Privacy Shield Framework. For more information, please see MailChimp’s privacy notice.
9.4 We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our communications. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at [email protected].
10. Your rights in relation to your personal data
Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
If you wish to exercise any of these rights you should email our Data Protection Officer at [email protected].
11. Our details
11.1 This website is owned and operated by Boughton Technical Media Ltd. We are registered in England and Wales under registration number 13763892, and our registered office is at 31 St Johns, Worcester WR2 5AG, UK
11.2 You can contact us at: Boughton Technical Media Ltd, PO Box 54, Tenbury Wells, Worcestershire WR15 8XH, UK; Tel: +44 (0)7578 815826; email: [email protected]